FAQ

The range depends on each bike model and several other factors such as the weight of the rider, the type grade of he terrain, wind speed and direction, tire pressure, temperature, cargo, etc. The average range on a fully charged battery is between 20 and 30 Miles. To get the best possible range the rider must pedal along with the P.A.S. Riding on throttle alone will considerably reduce the milage.

Use this text to answer questions in as much detail as possible for your customers.

Typical battery full charging time is 5 hrs.

Use this text to answer questions in as much detail as possible for your customers.

Payload varies depending on the model, consult your model specifications for maximum user weight and extra load. The average maximum weight on EMOJO bikes is 330 Lbs, this includes any additional cargo.

Each vehicle has a limited warranty for 1 year from the time of the purchase and 3 months of labor. Consult your warranty terms in your user manual for more details.

Yes. Returns are only allowed within 7 natural days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problems related to any manufacturing defect or severe shipping damages. For any shipping damages you must immediately contact EMOJO's customer service and submit pictures of the damaged packaging and or/vehicle so we can take action with the shipping carrier. EMOJO will ship free of charge any broken, defective or missing parts if applicable. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 25%. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact customer support for a REA form). Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the RAM number when shipping back the returned unit.

EMOJO bikes require similar maintenance than regular bicycles such as chain tension adjustment, lubrication, screws and nuts re-torque etc. However there are certain components that given the case may require certain skill to replace therefore if it applies and the vehicle is still under warranty contact EMOJO for a list of available bike repair shops near you. Labor costs are only covered for 3 months. In some cases EMOJO can ship the replacement parts directly to you but in some cases parts could be shipped directly to the repair shop.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Absolutely, if you happen to be in town,  just let us know 48 hrs prior your planned visit and we will make sure to have your ebike(s) ready and assembled if you prefer, or you can also pick up your bike(s) in the box. Please note that you must formally cover the cost of the bike or accessory in order to process the assembly and delivery of your order.