Return & Refund Policy

RETURN

We have a 30-day return policy, which means you have 30 days after receiving
your EMOJO BIKE to request a return.


Returns are not allowed after 30 days of the delivery date.


To be eligible for a return, your item must be in the same condition that you
received it, unworn, unused or the ebike must have less than ten (10) miles on
the odometer, it and must include all items that were inside the box (charger,
keys, hardware, etc.), and in its original packaging. You’ll also need the receipt or
proof of purchase.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.
To start a return, you can contact us at support@emojobike.com. If your return is
accepted, we’ll send you a return shipping label, as well as instructions on how
and where to send your package. Items sent back to us without first requesting a
return will not be accepted. EMOJO bike is not responsible for the shipping
cost of the package returned by the customers themselves.


You can always contact us for any return question at support@emojobike.com


NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:


1. Product from Unauthorized Reseller
2. The damage is caused by human error
3. Special or custom order
4. Sale items or gift cards
5. Giveaways or free items

 

Shipping and Handling fee for non-quality issue return:

E-Bikes                                 $150/pc for a return

E-Trikes                                 $250/pc for a return


Phone Holder, charger          $15/pc for a return

Front and Rear Basket          $20/pc for a return
E-bike Batteries                     $30/pc for a return

Exchange for new model (Only for Non-quality related products)
This term is only for the unworn, unused, unopened package, the ebike/etrike
must have less than 10 miles on the odometer.

Within 30 days-Same model but different color      $200/pc for the return
Within 30 days-Different model                               $200/pc for the return and must pay                                                                                                     the corresponding price difference
Over 30 days                                                           Exchange is no longer possible

 

EMOJO REFUND TERMS

Quality issues Accept full refund & partial refund
Receive wrong goods		 FREE to exchange or full refund
Damaged or missing accessories Free to send accessories or accept a partial refund
The package cannot be delivered or missing Accept free resend or full refund
The customer cancels the order before the package is shipped 5% of the total amount will be deducted as a processing fee
The customer cancels the order after the package is shipped Customer needs to pay $200 shipping charge per bike (Deduct $200/item when making refund)
About refund difference price 1. Partial refund of the difference price within 15 days
2. Not acceptable(can send free gift) over 15 days
Note: EMOJO Electric bike has the right to organize any event promotion

Change delivery address

 Customers need to pay an extra $20 per item

Customers refuse to accept the package

 $200 shipping charge per item or the customer needs to pay an extra $200 for resend
Quality Issues Refund 1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded
2. Over 30 days: Return is not acceptable; Accept exchange new product or partial refund. Must take a photo of the item in its original packaging to share with our Product Support team.
Non-Quality Issues Refund Only refund within 30 days: unworn, Unopened package, unused, or the ebike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.)..
We will deduct the shipping fee of $200/pc when we are making a refund for non-defective e-bikes/No-longer needed e-bikes. $15/pc will be deducted for phone holder, charger' return shipment; $20/pc for baskets and racks; $30/pc for e-bike batteries.
Quality Issues Reimbursement If you believe your item is defective and was purchased within the last 2 years from our authorized dealer, please contact us at support@emojobike.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. EMOJO support team could provide you with technical solutions.
If the issues still can not be resolved, we would recommend you bring the item to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.
Please note that to be eligible for the reimbursement, i) valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii)the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted.
EMOJO ELECTRIC BIKE reserves the right to determine between defective products and normal wear and tear.

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, we will refund within 3 business days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.